Terms and Conditions

This warranty is for domestic use, not transferable and is extended only to, and solely for, the benefit of the original purchaser of the Evolution Fire. Please retain your dated sales receipt as a proof of purchase.
During your warranty period, only genuine Evolution Fires spare parts must be used in the servicing and maintenance of your Evolution Fire, these spare parts can be ordered by calling our office on 0151 245 0697. Items considered as consumable such as glass, screens, bulbs, LED boards, ceramic logs, fuses and batteries which are either subject to normal wear and tear or parts that require replacement in connection with normal maintenance are not covered by the warranty. Loss or damage of any remote-control handsets is also excluded from the warranty.
Should you experience problems with your Evolution Fire, any claim must be submitted by email to sales@evolutionfires.com
The Evolution Fires warranty does not cover:
1) Damage resulting from installation and usage where the appliance has not been installed or used in accordance with the Evolution Fire installation and operation instructions, or if the installation does not conform to local building, fire and safety regulations.
2) Damage caused by unauthorized modifications, use or repair.
3) Damage or defects caused by the product being stored in a damp, unheated environment.
4) Consequential loss (to the extent permitted by the law) relating to other associated products that have not been supplied by Evolution Fires.
5) Consequential loss (to the extent permitted by law) related to decorations, furnishings, or other household assets.
6) Removal and re-installation costs.
7) Accidental damage.
8) The warranty does not cover the frame or woodwork
Repaired or replaced components are covered only for the remainder of the original warranty period.
In the event of a product fault occurring during the warranty period, Evolution Fires will send the appropriate component to rectify the fault, free of charge.
Nothing in the warranty shall make Evolution Fires liable for any or special, incidental or consequential damages, injury to persons or property, or any other consequential loss beyond the consumer’s statutory rights. The liability on these issues is covered by Evolution Fire Terms and Conditions of Sale.
Evolution Fires total liability extends only to the purchase price paid for the goods, except where such a limitation is prohibited by statute. Evolution Fires, in the event of a warranty claim, reserves the right to either replace the goods in question or to refund the purchase price of the goods.
The Evolution Fires warranty does not affect your statutory rights.

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