In an ideal world every customer would love the item that they’ve just purchased, but we live in the real world and we know that sometimes there are going to be situations where the item you’ve ordered and had delivered isn’t suitable for your requirements. In the unlikely event that you’re not 100% satisfied with your purchase and you want to return the goods we are pleased to offer all customers a 14 Day Refund giving you peace of mind when you’re buying something off the internet. This will give you 14 working days in which to decide to keep the goods or return it to us for a refund.
This meets our legal obligations to our customers under the European Directive of long-distance selling. These regulations state that a person who has ordered a product on-line, over the phone or via a catalogue has the unconditional right to cancel order within 14 working days of delivery without having to give us a reason. The 14 days starts from the day of delivery. To cancel your order, you need to notify us, this can be either by phone, e-mail or letter. We recommend e-mail as it keeps a record of your cancellation.
If you wish to return the items you ordered, then in accordance with our legal obligations we will issue a full refund on the purchase price of the goods. Please note however that it is the buyer that is responsible for any carriage costs incurred. This cost is usually between £40 – £140 depending on where you are and what the item is.
This is a direct cost to us to have the item shipped and returned. We will deduct this amount from the refund. It can be an expensive job to carefully transport large delicate goods and we ask that customers make themselves aware of these charges before purchasing and make sure that they call us before processing an order if they are in any doubt if the item is suitable for their requirements.
If you wish you can arrange to return the items yourself.
Your refund will be processed within 14 days of us receiving the goods back at our factory. All goods must be returned to us in their original packaging and in a good and unused condition for a full refund to be processed.